Smart Beauty by Bluesense
Returns & Refunds
If your order is not a fit, we offer a straightforward return process for eligible items.
Eligibility
Most unused items can be returned within 30 days of delivery. Opened personal-care items may be limited for safety reasons.
How to Start
Email returns@smartbeautyapp.com with your order number and reason for return. We will share next steps immediately.
Refund Timing
Refunds are issued to the original payment method after the return is received and reviewed, usually within 5-10 business days.
You can track the status of your order through the Smart Beauty app or at smartbeautyapp.com. Tap "Track Order" at the top of the page to view your recent orders.
Select the order number you'd like to track to view detailed shipping information and tracking updates.
Estimated delivery: 1-3 business days after your order has been shipped.
Order Submitted - "Placed": Your order has been placed and your payment has been successfully authorized.
Order Processing - "In Progress": Your order is being prepared and packaged at our United States fulfillment center (1-2 business days).
Order Delivery - "Shipped": Your order has been shipped and tracking details have been provided.
Order Delivery - "Partially Shipped": One or more items have shipped, with the remainder on the way.
Order Returned - "Returned": Returns may take up to 2 weeks to process and for your refund to reflect.
Once placed, orders cannot be modified. You may cancel your order within 1 hour of placing it.
Check the current order status through the "Order Details" section in the app or website.
If any item in your order is out of stock, it will be automatically canceled and you'll be notified via email. In-stock items will still ship as expected.
Orders that originally qualified for free shipping (over $50) will still ship for free if partially canceled.
Beauty Points: Not awarded for canceled items.
Rewards: If a cancellation affects your point balance and it drops below the reward threshold, your reward may still ship if other items qualify. If not, the reward may be withheld and your balance could go negative.
Promotional items ship only with qualifying merchandise orders. If your entire order is canceled, promo items will not ship.
If your order qualifies for free shipping and part of it is canceled by Smart Beauty, the remaining items will still ship free of charge.
If you're not satisfied with your Smart Beauty purchase, we welcome you to return new or gently used items within 30 days for a full refund to your original method of payment. A proof of purchase is required.
Smart Beauty app and website orders (smartbeautyapp.com)
Third-party delivery platforms such as DoorDash and Instacart
Note: Excessive or suspicious return activity may lead to return privileges being revoked, with or without a receipt.
Returns are subject to approval. Items not approved by Smart Beauty may be rejected.
Beauty Points earned on refunded items will be deducted from your account.
By Mail (within 30 days): Use the prepaid return label in your order details. Original shipping fees are only refunded if the return is due to a Smart Beauty error. Please allow up to 30 days for mail-in returns to be processed; you will receive email confirmation once your return is complete.
If you're returning a Smart Beauty gift and do not want the refund to go to the original purchaser, contact support before sending it back so the refund can be issued as store credit instead.
Payment method used, and where the refund will be credited:
Credit/Debit Card — the original card
DoorDash — refunded by DoorDash
Instacart — refunded by Instacart
Klarna and Afterpay — the credit or debit card on file
PayPal — Smart Beauty store credit
Gift receipt — store credit (usable in the United States storefront)
Store credits do not expire but cannot be transferred or redeemed for cash.
No refunds for DoorDash and Instacart fees or tips.
Klarna and Afterpay refunds go to the original card on file. You must continue to make your installment payments.
Smart Beauty gift cards
Intimate care items
Certain limited-edition beauty kits
Items without a receipt may be accepted if verified in our system. Items not found in our records are not eligible for refund or credit.
Exchanges are accepted within 30 days, including for DoorDash and Instacart purchases.
The foundation for a clear Smart Beauty returns & refunds experience
Return policy and refund process for Smart Beauty orders.
30-day return window
Most unused items can be returned within 30 days of delivery. Opened personal-care items may be limited for safety reasons.
Simple request process
Email returns@smartbeautyapp.com with your order number and reason for return. We will share next steps immediately.
Transparent eligibility rules
Refunds are issued to the original payment method after the return is received and reviewed, usually within 5-10 business days.
Eligibility
Most unused items can be returned within 30 days of delivery. Opened personal-care items may be limited for safety reasons.
How to Start
Email returns@smartbeautyapp.com with your order number and reason for return. We will share next steps immediately.
Refund Timing
Refunds are issued to the original payment method after the return is received and reviewed, usually within 5-10 business days.