سياسة الاسترداد والإرجاع

Return and Refund Policy

(Gulf and MENA Version – UAE, Saudi Arabia, Qatar)

At Bluesense AI Inc., we respect the legal and cultural expectations of our users in the Gulf and MENA regions. This policy applies to users in the United Arab Emirates (UAE), Kingdom of Saudi Arabia (KSA), and Qatar, and is aligned with the following consumer protection laws:

• •UAE: Federal Law No. 15 of 2020 on Consumer Protection
• •Saudi Arabia: E-Commerce Law and associated regulations
• •Qatar: Law No. (8) of 2008 on Consumer Protection

1. Scope of Policy

This policy applies to the following transactions made through the Bluesense app and website by users in Gulf countries:

• •Physical products sold via third-party vendors
• •Digital services or content (e.g., AI analysis reports)
• •Subscription-based premium services

2. Return Conditions for Physical Products

You may request a return under the following conditions:

• •The request must be made within 14 days of receiving the product
• •The product must be unused, unopened, and in original packaging
• •All promotional items (gifts, samples) must be returned together
• •Proof of purchase must be provided

Return Process:

Initiate a return via the app → State your reason → Upload any relevant images → Return instructions will be sent upon approval. Return shipping fees are the user’s responsibility unless the return is due to our error.

3. Refunds for Physical Products

Once the return request is approved and the product is inspected:

• •Refunds will be processed within 10–14 business days
• •Shipping fees will only be refunded in cases of our error
• •Refunds are issued to the original payment method

4. Non-Returnable Products

No returns or refunds will be accepted in the following cases:

• •Used or opened products
• •Items marked “non-returnable” or “final sale”
• •Products not purchased from Bluesense
• •Items damaged due to improper storage or use
• •Completed services (e.g., virtual skin consultations)

5. Defective or Damaged Products

If you receive a defective, damaged, or incorrect product:

• •Contact us within 48 hours
• •Provide clear photos as evidence
• •After verification, a free replacement or full refund will be provided

6. Refunds for Digital Products and Services

Digital content is generally non-refundable once downloaded or accessed. However, exceptions apply if:

• •The service is unusable due to a system error
• •Access issues caused by technical failures
• •Duplicate or accidental payments

Requests must be submitted within 7 days for review.

7. Subscription Cancellation

• •Subscriptions can be canceled anytime through the user account
• •Cancellation takes effect from the next billing cycle
• •If canceled within 24 hours and unused, partial refunds may apply
• •No refund if the service was used or the time limit has passed

8. Right of Withdrawal

According to UAE, Saudi Arabia, and Qatar laws:

• •Users have the right to withdraw within 14 days for physical products
• •Full refund is provided if the item is unopened and unused
• •Shipping fees for withdrawal are the user’s responsibility (unless otherwise stated)

9. Cultural Compliance and Sensitivity

• •Products inappropriate for minors or culturally/religiously sensitive content are not sold
• •Full refunds will be issued if content violates local law or cultural sensitivities

10. Contact Information

For returns, cancellations, or support requests:

Bluesense AI Inc.

Email: support@bluesense.ai

Support Hours: Monday–Friday, 09:00–17:00 (Gulf Standard Time)

11. Policy Updates

This policy may be updated to reflect legal changes. All updates will be published with a new “Effective Date.” Continued use of the service implies acceptance of these changes.