Privatlivspolitik

Privacy Policy

Applicable Countries: United Arab Emirates (UAE), Kingdom of Saudi Arabia (KSA), Qatar

1. Introduction

At Bluesense AI Inc. (“Bluesense”, “we”), we respect the privacy of our users in the Gulf and MENA region. This Privacy Policy explains how your personal data is collected, processed, and protected when using the Smart Beauty mobile application and website.

This policy has been prepared in accordance with the Federal Decree Law No. 45 of 2021 (UAE), the Personal Data Protection Law (PDPL - KSA), and Qatar Law No. 13 of 2016.

By using our services, you agree to the terms of this Privacy Policy and the applicable consent forms.

2. Data We Collect

We may collect the following personal data from users:

Identity Information (name, age, gender)
Contact Information (phone number, email address)
Skin type, skin concerns, and lifestyle data
Device information (IP address, browser type, session duration)
Facial photos and skin analysis data (biometric data)
Health-related user input (qualifying as sensitive personal data)

Note: We do not knowingly collect any personal data from individuals under the age of 18 without explicit consent. If you are a parent or legal guardian and believe your child’s data has been processed, please contact us for removal.

3. Purposes of Data Processing

Collected data is processed for the following purposes:

To provide personalized skin analysis
To improve user experience
For insights and system optimization
To comply with legal obligations

Data is only processed with the user’s explicit consent.

Biometric, health, and other sensitive data are processed only with the user’s explicit and informed consent. Upon logging into the app, users are asked to provide a separate, specific consent. If consent is not provided, personal data will not be processed and access to services may be restricted.

5. User Rights

Under regional data protection laws, users have the following rights:

The right to access their personal data
The right to correct or delete data
The right to withdraw consent
The right to object to data processing
The right to file a complaint with local data protection authorities

6. Data Retention

Data is retained only as long as necessary for the provision of services. If the user account is deleted or consent is withdrawn, the data is deleted or anonymized. Exceptions apply only when required by law.

7. International Data Transfers

Data may be processed on servers located outside your country. When this occurs, we implement security measures compliant with applicable laws.

Transfers outside the UAE, KSA, or Qatar are conducted only under lawful safeguards (e.g., Standard Contractual Clauses, data transfer agreements).

8. Security Measures

Bluesense applies the following security measures:

AES-256 encryption of data
Access control systems to prevent unauthorized access
Firewalls and regular penetration testing
Restricted access to personal data by authorized personnel only

9. Age Restriction

Smart Beauty is intended for users aged 18 and older. We do not knowingly collect data from individuals under 18 without verified parental or guardian consent.

10. Cookies and Tracking Technologies

Smart Beauty may use cookies and SDK-based tracking technologies to improve user experience.

Users are informed of such use, and explicit consent is obtained when required.

Terms of Service

Applicable Countries: United Arab Emirates, Saudi Arabia, Qatar

1.Introduction

These Terms of Service govern your use of the mobile application and web services provided by Bluesense AI Inc. (“Bluesense”, “we”, “us”). By using the Smart Beauty application, you agree to be bound by these terms. If you do not agree, please refrain from using the service. These terms have been prepared in accordance with the Federal Decree Law No. 45 of 2021 (UAE), the Personal Data Protection Law (PDPL - Saudi Arabia), and Law No. 13 of 2016 (Qatar).

1. Scope of Services

Smart Beauty provides users with AI-powered skin analysis, skincare recommendations, and content access. The information offered is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. This service is not a substitute for professional medical decisions or consultations.

2. User Responsibilities

Users agree to the following obligations:

To provide accurate and complete information
To use the app in accordance with its intended purpose
To respect the rights, privacy, and cultural values of others
To refrain from engaging in behavior that may disturb or endanger other users

4. Account Creation and Accuracy of Information

You are responsible for ensuring that the information you provide during account creation is accurate and up to date. Providing false or misleading information may result in the suspension or termination of your account.

Smart Beauty is intended for use by individuals aged 18 and above.

Minors under the age of 18 may only use the app with the explicit consent of a parent or legal guardian. We do not knowingly collect data from minors without such consent.

If such use is identified, the child’s account will be terminated and associated data deleted.

6. Prohibited Uses

Users must refrain from:

Copying or redistributing the app’s content
Reverse engineering or automated scraping
Sharing obscene, harmful, or culturally/religiously inappropriate content
Infringing intellectual property or trademark rights
Impersonating or misleading other users

7. Right to Modify Services

Bluesense reserves the right to modify, update, or suspend services without prior notice. Any significant changes will be communicated via in-app notification or email.

8. Intellectual Property

All content in the app is owned by Bluesense or its licensors. Users may only use the content for personal, non-commercial purposes.

9. Limitation of Liability

The app provides recommendations and analysis for general informational use. For medical issues, users are encouraged to consult a healthcare professional.

Bluesense does not guarantee uninterrupted or error-free operation of the app.

To the extent permitted by applicable law, Bluesense shall not be liable for any direct or indirect damages.

10. Dispute Resolution

These terms are governed by the applicable data protection and consumer laws of the relevant country.

In the event of a dispute, the parties will first seek to resolve the issue amicably. If resolution is not possible, the matter shall be referred to the competent local courts.

11. Modifications

These Terms of Service may be updated from time to time. Updates will be communicated via in-app notification or email. Updated terms become effective upon publication.

This Biometric and Health Data Consent Form (“Consent Form”) is provided by Bluesense AI Inc. (“Bluesense”, “we”, “us”) to obtain your explicit consent for the processing of biometric and health-related data collected through the Smart Beauty application. This form informs you about how such data is collected and used to provide personalized skincare analysis and recommendations.

1. Types of Data Collected

If you use certain features of the application, the following biometric and health-related data may be collected:

Facial photos and video selfies (biometric data),
Skin condition data (acne, spots, oiliness, wrinkles, sensitivity, UV damage),
Images of specific body areas (optional),
Health-related skin data such as water loss, sensitivity history, and skin type,
Lifestyle data (sleep, stress, dietary habits – optional).

This data is collected directly from you and may be classified as sensitive personal data under local laws.

2. Purpose of Data Processing

Your data will only be processed for the following purposes:

To provide AI-powered skin analysis,
To generate personalized skincare plans and recommendations,
To optionally track skincare progress,
To improve algorithms and train models using anonymized data,
To support virtual consultation services (if applicable).

Your data is not used for advertising, marketing, or automated decision-making.

3. Legal Basis

Your data will only be processed based on the following legal grounds:

Your explicit, informed, and voluntary consent,
For the performance of service-related obligations,
To comply with local regulations (UAE Data Law 2021, KSA PDPL, Qatar Data Protection Law).

Without this consent, biometric or health data will not be processed.

4. Data Retention Period

Your data is retained only for as long as needed to provide the service.
Skin analysis data is deleted or anonymized within 30 days, unless otherwise requested.
If you withdraw your consent or delete your account, all biometric and health data will be permanently erased.

Your data will not be shared with third parties except in the following cases:

Hosting and infrastructure providers under strict confidentiality agreements,
Certified health professionals contacted through the app with your explicit consent,
Law enforcement or regulatory authorities when required by law or court order.

6. Security Measures

We apply the following measures to protect your data:

Industry-standard encryption (in transit and at rest),
Access restricted to authorized personnel only,
Infrastructure configured in compliance with applicable local regulations,
Regular security audits and penetration testing.

7. Your Rights

As a user, you have the following rights:

To access your personal data,
To request corrections of inaccurate data,
To withdraw your consent at any time,
To request deletion of your data,
To file a complaint with the relevant local data protection authority.

To exercise these rights or withdraw consent, please contact: privacy@bluesense.ai

By ticking the checkbox or clicking the “I Consent” button, you:

Give your explicit consent for the processing of your biometric and health data as described above,
Understand that the data will be used for personalized analysis and recommendations,
Acknowledge that you can withdraw your consent at any time, and that this may limit your access to certain services,
Confirm that you are 18 years or older, have read and understood this form, and provide your consent voluntarily.

☐ I Consent

Membership & Sales Agreement

1. Definitions

“Bluesense”: Refers to Bluesense AI Inc., the owner and service provider of the Smart Beauty application.
“User”: A person who registers for and uses the services provided by the application.
“Membership”: A registered account system that grants users access to personalized analyses and exclusive content.
“Subscription”: A paid advanced membership model provided for a specified duration.
“Service”: All services offered through the Smart Beauty application, including AI-powered skin analysis, recommendations, content, and consultation support.

2. Membership Types

Basic Membership: Free of charge; offers limited access to analyses and content.
Premium Membership: Paid; includes personalized care plans, detailed AI reports, and consultation support.

Bluesense reserves the right to modify membership types and content with prior notification to users.

3. Subscription Fees and Payment Terms

Subscriptions can be selected on a monthly or annual basis.
Payments may be made in local currencies (e.g., AED, SAR, QAR) or in USD.
The user declares that the provided payment information is accurate and up to date.
All prices include applicable local taxes (e.g., VAT/TVA).

4. Auto-Renewal and Notification

Subscriptions are automatically renewed unless canceled by the user.
Users are notified at least three (3) days before the renewal date.
Cancellations can be made through the “Subscription Settings” section in the app.

5. Cancellation and Refund Policy

Users may cancel their subscription at any time; canceled subscriptions remain active until the end of the current billing cycle.
In line with consumer protection laws in the Gulf and MENA region, users are entitled to a refund in cases where the service is defective or incomplete.
Refunds are not granted solely for “change of mind”.
This agreement does not limit any statutory consumer rights under local law.

6. Termination of Agreement

Bluesense reserves the right to suspend or terminate a user’s account in the following situations:

Submission of misleading or false information,
Misuse of the application,
Failure to make payments,
Violation of local laws or the terms of this agreement.

Users also have the right to delete their account and terminate their membership at any time.

7. Age Restriction

Smart Beauty is intended for individuals aged 18 and over.
No personal data is collected from users under the age of 18 without parental consent.
A parent or legal guardian who becomes aware that their child is using the service without consent may request data deletion by contacting [privacy@bluesense.ai].

8. Legal Compliance and Dispute Resolution

This agreement is governed by the laws of the user’s country of residence (e.g., UAE Federal Data Protection Law, KSA PDPL, Qatar Data Protection Law).
Parties agree to first seek amicable resolution to any disputes.
If unresolved, users may contact local consumer protection authorities or competent courts (e.g., UAE Consumer Rights, KSA CITC, Qatar Ministry of Commerce).