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Retningslinjer for refusjon og retur

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Hele verdenUSACanadaLatin-AmerikaEuropaTyrkiaGulfstatene, Midtøsten og Nord-AfrikaAsia og Stillehavsområdet

RETURN AND REFUND POLICY

(Asia-Pacific – Singapore, India, South Korea)

1. Introduction

This policy governs the return and refund rights of users under applicable consumer protection laws in Singapore (Consumer Protection Act), India (Consumer Protection Act 2019), and South Korea (Electronic Commerce Act). Bluesense AI Inc. (“Bluesense”, “we”) is committed to user satisfaction and legal compliance.

2. Eligible Refund Conditions

Users may request a refund under the following conditions:

  • The service could not be delivered due to a technical failure,
  • Premium subscription services lacked essential promised features,
  • Where applicable, unconditional withdrawal rights within the legal period (e.g., 7-day cooling-off period in South Korea).

Note: Refunds may not apply to personalized digital content (e.g., skin analysis) that has been fully delivered and functionally completed, in accordance with consumer law exceptions.

3. Refund Request Procedure

  • Users must email their refund request to [support@bluesense.ai] within 7 days.
  • Requests must include invoice, subscription details, and reason for the claim.
  • Bluesense will review and respond with justification within 5 business days.

4. Exceptions and Limitations

Refunds are not granted in the following cases:

  • The service has been fully delivered and technically functional,
  • The user simply changes their mind,
  • Inaccessibility caused by third-party issues such as hardware, internet, or user error,
  • Partial consumption of digital content during the subscription period.

5. Preservation of Statutory Consumer Rights

This policy does not override statutory consumer rights. Users may still exercise additional protections under the PDPA (Singapore), DPDP Act (India), and PIPA/E-Commerce Act (South Korea).

6. Cancellation and Subscription Termination

Users may cancel their subscriptions at any time. However, refunds are only issued if the eligibility criteria are met. Access to services remains valid until the end of the current billing cycle.

7. Contact

For refund requests or complaints, please contact:

Email: support@bluesense.ai

Address: Bluesense AI Inc., 501 5th Avenue, New York, NY, USA

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