Политика за враќање пари и производи

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Return and Refund Policy

Effective date: Jun 30, 2025

At Bluesense AI Inc., we strive to ensure your satisfaction with every product and service offered through the Smart Beauty mobile application and website. This Return and Refund Policy outlines your rights and obligations regarding returns, exchanges, cancellations, and refunds of purchases made through the Smart Beauty platform.

Please read this policy carefully before making a purchase. By using our Services, you agree to the terms below.

1. Scope of the Policy

This policy applies to all purchases made through the Smart Beauty app, including but not limited to:

Skincare and wellness products sold by third-party suppliers.

Digital content, such as skin analysis reports or personalized skincare plans.

Subscription services or in-app purchases.

Refund and return eligibility may differ depending on the nature of the item (physical or digital), the vendor’s own terms, and applicable regional consumer laws.

2. Returns for Physical Products

If you have purchased a physical product (such as skincare items or accessories) from a vendor via the Smart Beauty platform, you may be eligible for a return under the following conditions:

Eligibility Criteria

The return request must be initiated within 15 days of receiving the product.

The product must be unused, unopened, and in its original packaging with all seals intact.

All promotional items (samples, gifts) included with the order must be returned.

Proof of purchase (e.g., order confirmation or receipt) must be provided.

Return Procedure

To initiate a return:

1. Log in to the Smart Beauty app and visit your Order History.

2. Select the item and click on "Request a Return."

3. Provide a reason for return and upload photos (if applicable).

4. Wait for approval and return instructions.

Returns should be shipped to the address provided by the vendor. Return shipping costs may be the customer’s responsibility unless the product is defective or incorrect.

3. Refunds for Physical Products

Once the returned item is received and inspected by the supplier:

If approved, the refund will be issued to your original payment method within 7–14 business days.

Shipping fees (original and return) may be deducted from the refund unless the return is due to vendor error (e.g., wrong or damaged item).

If your refund is delayed or not received, please contact us at support@bluesense.ai.

4. Non-Returnable or Non-Refundable Items

You are not eligible for return or refund in the following cases:

Products that have been opened or used.

Items marked as final sale or non-returnable.

Products not purchased through the Smart Beauty platform.

Damage caused by improper use, handling, or storage.

Cosmetic products, unless unopened and in original condition.

Services already rendered (e.g., virtual consultations).

5. Defective or Damaged Products

If you receive a product that is defective, damaged, or incorrect:

Notify us within 48 hours of delivery through the Smart Beauty app or by emailing support@bluesense.ai.

Provide clear photos of the damage and the packaging.

We will arrange a replacement or refund at no cost to you upon confirmation.

6. Refunds for Digital Products and Services

Digital content and AI-powered services, such as personalized skin reports, subscription features, or downloads, are generally non-refundable once accessed or delivered, unless:

The digital product is not delivered within a reasonable timeframe due to technical error.

The service fails to perform as promised due to a system error on our end.

You were charged in error or experienced double billing.

If you believe you are eligible for a refund, please contact us within 7 days of the purchase date.

7. Subscription Cancellations

For recurring subscriptions (e.g., Smart Beauty Pro Membership):

You may cancel at any time through your account settings.

Cancellations apply to the next billing cycle; no partial refunds are issued for the current cycle.

In some cases, a prorated refund may be issued if cancellation is requested within 48 hours of initial sign-up and the services have not yet been used.

8. Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the legal right to withdraw from a physical product purchase within 14 calendar days of receipt, without providing any reason. To exercise this right:

You must notify us clearly in writing (via app or email).

You must return the goods within 14 days of notifying your intent to withdraw.

You will receive a full refund, including standard shipping costs, within 14 days of receiving the returned items.

9. How to Contact Us

For all return, refund, or cancellation inquiries, please reach out to:

Bluesense AI Inc. #2508, 1200 West Georgia Street, Vancouver, BC V6E 4R2, Canada Email: support@bluesense.ai Support Hours: Monday to Friday, 9:00 AM – 5:00 PM PST

10. Policy Updates

We reserve the right to modify this Return and Refund Policy at any time. Changes will be posted with an updated “Effective Date” at the top of this document. Your continued use of the Smart Beauty Services after such changes constitutes your acceptance of the revised policy.